Shipping & Returns

ORDERING AND SHIPPING

1. All prices listed include VAT.
2. By placing an order, the consumer declares to have received all necessary information regarding the product via the website.
3. After ordering, the consumer will receive an order confirmation by return email. This provides the consumer with an overview of the products ordered, as well as the payment terms.
4. If the consumer has not settled the amount due within 7 days, the order will be cancelled.
5. Local pickup is possible, in which case no shipping costs will be charged.
6. Shipping costs: België via Bpost, other countries upon request.
7. Shipping costs are always charged, regardless of the size of the sale.
8. Please email us for shipments to other countries. Import duties are always the responsibility of the customer.
9. Goods ordered before 3 PM will be shipped the same day.
10. VAT-registered customers must state this when ordering.
11. The proof of purchase will be included with the goods.
12. Items in the outlet sales are items that are no longer manufactured and of which there is limited stock. For these items, the rule is: while stocks last.

RETURNS AND EXCHANGES

1. Returns must be made within 14 days of purchase. The costs of shipping are always borne by the consumer. When returning, the goods are always checked by our after-sales. After verification you will receive the value minus the restocking costs (10,00 euro) on your account.
2. Exchanges can only be within 7 days of purchase. The costs of shipping are always borne by the consumer. In exchange, the goods will always be checked by our after sales. When exchanging, second shipping costs are always charged, the goods are only shipped as soon as the amount has been paid. Exchange in our shop in As is free of charge.
3. Colored T-Blade Runners are custom made and under no circumstances be repossessed.
4. Items purchased through the partner platforms must be returned according to the partners' instructions.
5. PayPal is an external payment service, we have no influence on this. PayPal charges us per transaction costs, these costs are never refunded by us to the consumer.

Retourlabel: Ask your retourlabel here

WARRANTY AND REPAIRS

1. All our products are categorized as consumables.
2. Improper use is not covered by warranty.
3. Manufacturing defects should be reported to us within 7 days of purchase.
4. Cutlery costs are charged when the goods can not be repaired.
5. Blades and runners are not covered by warranty, unless there are manufacturing defects.

TERMS AND CONDITIONS

Our terms and conditions can be found here